Refund policy

Every Animated Maestros print is made to order and produced on demand by our print partner, Printful. Because each piece is custom-produced for you after you order, we are unable to accept returns or exchanges for change of mind, incorrect size selection, or buyer's remorse.

Damaged, defective, or misprinted items
If your print arrives damaged, defective, or misprinted, we will make it right with a free replacement. Contact us within 30 days of delivery with your order number and a clear photo of the issue. In most cases you will not need to return the item; if a return is required, we will email you instructions and the return address.

Wrong item received
If you receive the wrong print, contact us within 30 days of delivery with your order number and a photo, and we will ship the correct item at no additional cost.

Order changes and cancellations
Production begins soon after an order is placed, so we may be unable to modify or cancel an order once it has entered production. Please double-check your size selection and shipping address before checking out.

European Union 14-day cooling-off period
If your order is shipped to the European Union, you have the right to cancel your order within 14 days of delivery in accordance with applicable EU consumer law. Contact us using the details below to begin this process.

Refunds
Where a refund is approved, it is issued to your original payment method. Please allow additional time for your bank or card issuer to process and post the refund once it has been initiated.

Contact us
Questions about a return or a damaged order? Email us at support@animatedmaestros.com and include your order number so we can help quickly.